🚨 Telecom Regulators Fine Orange and MTN CFA 2.6 Billion for Service Failures

Cameroon's telecommunications regulator, the Agence de RĂ©gulation des TĂ©lĂ©communications (ART) , recently imposed a combined CFA 2.6 billion fine on Orange Cameroun and MTN Cameroon due to failures in meeting contractual service obligations. This decision sends a strong message about enforcing quality standards and protecting consumer rights. Findings from ART’s Inspections Between April and May 2024, ART teams conducted more than 6,000 connectivity tests across major corridors—such as YaoundĂ©–Mbalmayo–Ebolowa–KyĂ©-Ossi and YaoundĂ©–Ebolowa–Mintom–Ntam—as well as urban centers like YaoundĂ© and Douala. The results revealed: Orange Cameroun had a 3G coverage rate of just 56.2%, far below the contractual minimum of 77%. Additionally, in Douala, 29.5% of calls were blocked, against a 2% allowable threshold. MTN Cameroon recorded 86% coverage on strategic routes (versus 100% required) and 87.06% in Douala, also below required standards. ART also flagged non-transparent pricing, in...